Shipping policy

Shipping Policy

Thank you for shopping with Synapulse. We're committed to getting your order to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping (Australia)

Standard Shipping — 5–15 business days

Express Shipping — 4 - 14 business days

Shipping rates are calculated at checkout based on your location and order weight.

International Shipping

We ship to selected international destinations. Delivery times vary by location:

New Zealand — 7–14 business days

United States & Canada — 10–20 business days

United Kingdom & Europe — 10–20 business days

Rest of World — 14–30 business days

International shipping rates are calculated at checkout. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to track your order through our carrier's website.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window, please contact us at info@synapulse.com.au and we will investigate with the carrier on your behalf.

Incorrect Address

Please ensure your shipping address is correct at the time of checkout. Synapulse is not responsible for orders delivered to an incorrect address provided by the customer.

Contact Us

For any shipping enquiries, please reach out to our team at info@synapulse.com.au. We aim to respond within 1–2 business days.